Privacy Policy

Your privacy matters at FamilyFanatics. This policy explains what information we collect when you shop for NFL, NBA, MLB and NHL jerseys, how we use it, and the choices you have. We keep the language plain because you should not need a legal background to understand how your data is handled.

What We Collect

• Order details: your name, delivery address, email address and items purchased so we can prepare and send your jerseys.
• Payment information: handled through secure checkout. We do not store full card numbers on our servers.
• Contact messages: anything you send through the contact form or WhatsApp, including questions about sizing, orders or returns.
• Technical data: basic browser and device information used to keep the store loading properly and to remember items in your cart.

How We Use Your Information

We use your details to process orders, send tracking numbers, arrange free shipping on orders over $50, and handle returns within 30 days of delivery. We also use your email to send order updates, and to answer questions you raise through the contact form or WhatsApp. We do not sell your personal data to outside companies.

Shipping and Delivery

Orders ship with a tracking number, and shipping takes 7-15 business days. Your address is shared only with the delivery carriers that move your parcel. Tracking details are sent to the email you provide at checkout.

Payment Security

Checkout runs over a secure connection. Payment providers process your transaction and confirm the result to us; we receive confirmation that payment succeeded, not your full card details.

Sharing

We share information only with services that help us run the store: payment processors, delivery carriers and messaging tools used for support. These providers receive what they need to complete their task and nothing more.

Your Choices

• Ask us what personal data we hold about you.
• Request a correction if something is wrong.
• Request deletion of data we no longer need for orders, returns or legal records.
• Opt out of non-essential emails at any time.

To make a request, reach us by WhatsApp or through the contact form. We respond as quickly as we can.

Updates

If this policy changes, the updated version will appear on this page. Questions about privacy? Message us by WhatsApp or the contact form before or after you order your team's colours.