Return Policy

You picked your jersey, you waited for the tracking number, and now the parcel is in your hands. Sometimes the fit is not right, or the colours do not look the way you expected on game day. This page explains how returns work at FamilyFanatics.

Return window

You have 30 days from the day your order is delivered to request a return. Keep the jersey unworn, unwashed and in its original condition, with any tags still attached, so it can be checked when it arrives back with us.

How to start a return

• Contact us by WhatsApp or through the contact form and include your order number.
• Tell us which item you want to send back and why, so we can process it faster.
• We reply with the return instructions and the address for the parcel.
• Pack the jersey securely and ship it back. A tracked service is recommended, because we cannot confirm a return that never reaches us.

Refunds

Once the returned jersey arrives and passes inspection, we issue the refund to the original payment method. Processing times depend on the payment provider and your bank. The original shipping cost is refunded only where the law requires it.

Exchanges

If you need a different size, start the process the same way: message us and tell us the size you want. Availability is not guaranteed, so an exchange may not always be possible. If the size you want is out of stock, we refund the returned item instead.

Items that cannot be returned

• Jerseys that have been worn, washed or altered.
• Items returned without tags or in a condition that prevents resale.
• Returns requested more than 30 days after delivery.

Damaged or wrong items

If the jersey arrives damaged or you received the wrong item, contact us right away by WhatsApp or through the contact form. Include your order number and a clear photo of the jersey. We will sort out the correct item or a refund.

Shipping and other details

Orders usually ship within the stated handling time and arrive 7-15 business days after dispatch, with a tracking number. Shipping is free on orders over $50. Checkout is secure. If anything about your return is unclear, message us on WhatsApp or use the contact form and we will walk you through it.